Legal enquiries qualified and routed with care
Avail-able receives new-matter calls and chats, collects the matter type, urgency and conflict-check basics, then passes the enquiry to the appropriate fee earner without giving legal advice.
Built for solicitorsYour services, your questions, your escalation rules — agreed with you before a single call is answered.
A prospective client often calls at a difficult moment
They may be distressed, time-limited or unsure which department they need. A calm, structured first response makes the firm accessible while protecting legal boundaries.
Businesses find this page searching for solicitor call answering and law firm receptionist service — different words for the same problem: enquiries arriving faster than a busy team can answer them.
- Answers calls and website chat 24/7 in your tone of voice
- Answers approved questions about services, guide prices, hours and coverage
- Captures contact details and qualifies each enquiry
- Sends your booking link or creates structured booking requests
- Transfers important calls and sends summaries with urgent flags
The enquiries it handles for solicitors
Hear how it sounds.
A realistic solicitor enquiry, handled from first word to structured outcome — using only wording you have approved.
Try the receptionist liveIt asks what your team would ask
Every enquiry is qualified with the questions you approve — so what reaches your team is ready to act on.
What type of legal matter is involved?
Who are the principal parties?
Is there a hearing or deadline?
Has another solicitor acted?
What outcome is the caller seeking?
What is the best confidential callback method?
It knows its limits
Anything outside its approved knowledge becomes a captured callback — never a guess. Urgent situations follow the exact escalation steps you define during setup, and you can tighten the rules whenever you like.
- It never gives legal advice or opinions on the merits of a matter — every substantive question is captured for a qualified solicitor, and urgent court deadlines are flagged immediately
- Never gives regulated advice — it captures the matter and books the conversation with a qualified person
- Confidential and sensitive enquiries are handled with wording you approve, and nothing is discussed beyond it
- Urgent matters from existing clients skip the queue and reach the right person immediately
Set up for you in three steps
We learn your business
Your services, coverage, pricing rules, opening hours and escalation contacts become one approved knowledge base — signed off by you.
You test it privately
A private demo line and chat built around your business. Try to break it. Nothing goes live until you approve it.
Calls and chats go live
A simple divert on your existing number and a snippet on your website. Every conversation becomes a structured summary.
Works alongside the tools you already use — it can send booking links or create structured booking requests for your team to confirm.
What solicitors usually ask
No. It can sit behind your existing team and answer only when the line is busy, unanswered or closed. It can also handle all first-response enquiries if that suits your workflow.
Avail-able can send booking links and structured requests without a deep integration. Direct availability and booking can be enabled where your calendar or business software provides suitable authorised access.
It says that your team will confirm, captures the caller or visitor details, and routes the enquiry. It does not invent answers.
Yes. It is trained on your approved services, pricing guidance, policies, coverage and tone. You test it privately and sign off before it handles live enquiries.
No. Your existing number can divert calls on busy, no answer or after hours. A separate campaign number can also be used when required.
A focused deployment can usually be prepared within about a week once your services, rules and escalation contacts have been supplied and approved.
See how Avail-able would answer for your business.
Build your receptionist from your website, choose how it answers and submit your setup in a few guided steps.
Set up my receptionist Try the receptionist