AI receptionist for calls & website chat

Never lose another customer to voicemail.

Avail-able answers your calls and website enquiries 24/7 — using only the information, rules and boundaries your business approves.

Try the receptionist Set up my receptionist
Set up for you Test privately before launch Keep your existing number
Incoming call07•• ••• ••2 · 18:42, after closing
Avail-able · on the call
Hi — my boiler’s stopped working and we’ve got no heating.
Sorry to hear that — I can help. Is the boiler showing an error code, and what’s your postcode?
E9 on the display. B24 — and I’m free after 3:30 tomorrow.
Details captured
CustomerSarah Mitchell
RequestBoiler fault · no heating
LocationBirmingham B24
UrgencySame-day requested
Provisional visit requestedTomorrow · 4:30pm · awaiting your confirmation
Summary sent to the ownerSMS + email · straight after the call
Illustrative product view
Try it live

Don’t take our word for it. Talk to it now.

Pick a voice below and have a real conversation in your browser — or have it ring your mobile. Every voice introduces itself as a virtual assistant, exactly as it would on your line.

Choose a voice

Uses your microphone. Nothing is stored beyond the demo call.

Enter your number and the receptionist you selected will ring you straight away.

The problem

Missed enquiries don’t happen because you’re careless.

They happen because you’re busy running the business. Here’s an ordinary day — and where the enquiries quietly go.

08:10
A customer calls before opening

The phone rings out. They won’t leave a voicemail.

Without: rings the next businessWith Avail-able: answered, details captured
10:45
Your team is with another customer

The line is engaged at the busiest moment of the morning.

Without: engaged tone, call abandonedWith Avail-able: overflow answered instantly
13:20
You’re driving between jobs

Two missed calls, no idea if either was worth pulling over for.

Without: unknown missed numbersWith Avail-able: two summaries, one flagged urgent
18:40
A customer calls after closing

An emergency won’t wait until 9am tomorrow.

Without: lost to whoever answersWith Avail-able: answered, urgency flagged to on-call
21:05
A visitor asks a question on your website

No reply tonight means a competitor’s site by morning.

Without: visitor drifts awayWith Avail-able: answered in chat, lead captured

Every one of those moments is a normal operating reality — and every one is answerable.

One call, start to finish

Watch what actually happens when a customer rings.

A real-world enquiry, step by step — what it says, what it captures, what it decides, and what reaches you.

Incoming call18:42 · Monday

Your line rings after closing

Your team has gone home. Without cover this call becomes a missed number — or your competitor’s job.

Your existing numberDivert on no answerAnswered first ring
You choose when it answers: only when the line is busy, only out of hours, or on every first-response call.
Live conversation00:04 · in progress
Avail-ableGood evening, thanks for calling. I’m the virtual assistant here — I can take the details and get someone to you. What’s happened?
CallerMy boiler’s stopped working and we’ve got no heating at all.
Avail-ableSorry to hear that. Is the boiler showing an error code, and what’s your postcode?
CallerE9 on the display. B24 — and I’m free after 3:30 tomorrow.
It never pretends to be human. The greeting, the questions and the wording are the script you approved — it does not improvise.
Details captured while they speak00:41 · in progress
CallerMy boiler’s stopped working and we’ve got no heating at all.
CallerE9 on the display. B24 — and I’m free after 3:30 tomorrow.
CallerIt’s Sarah Mitchell, best number is this one.
Captured
CustomerSarah Mitchell
RequestBoiler fault · no heating
DetailError code E9
LocationBirmingham B24
AvailabilityAfter 3:30pm tomorrow
UrgencyNo heating · same-day
You decide the fields. Whatever your team writes on a job sheet is what it asks for — nothing more, nothing invented.
What happens next00:58 · routing
This call took the urgent route
RoutineAnswered on the spotHours, services, coverage, approved prices.Summary to your inbox
ComplexCaptured for callbackOutside its knowledge — details taken, question logged.Routed to the right person
UrgentEscalated to your on-call contactNo heating with a same-day request meets your urgent rule.Provisional visit requested 4:30pm
It requests, you confirm. Bookings are created as requests against your existing process — it can also send your booking link or transfer the caller live.
Sent to you18:47 · call ended
New enquiry — answered by Avail-able2 min 12 sec · SMS + email
CustomerSarah Mitchell
RequestBoiler fault · no heating · E9
LocationBirmingham B24
UrgencySame-day requested
Provisional visit requested for 4:30pm tomorrow — awaiting your confirmation. Full transcript attached.
Never “someone called”. Every summary carries who, what, where, how urgent and what was already agreed — so anyone on your team can pick it up.
Your approved knowledge baseAgreed before go-live
Boiler repairs & servicingGuide price allowed
Emergency leaks & no heating24/7 · on-call escalation
Firm quotes over the phoneNever · quote visit only
Escalation rule · your wording

If the caller reports active flooding or no heating, mark the call urgent and contact the on-call engineer immediately.

Anything outside this becomes a callback. It cannot promise what you have not approved, and it never gives medical, legal or financial advice.
Steps advance automatically — click any step to jump.
Illustrative conversation · wording, fields and rules are configured with you
Two channels, one receptionist

The same conversation, on the phone or on your website.

One approved knowledge base answers both — so a caller and a website visitor get the same answers, and both arrive as the same structured summary.

On the phoneAnswers on busy, on no answer, out of hours — or every first-response call. Your existing number stays; a standard divert does the work.
On your websiteAnswers visitor questions from the same approved information, then captures their details or sends your booking link.
Illustrative product views
One product, your industry

Watch the same receptionist adapt.

Choose an industry and see a realistic enquiry handled from first word to structured outcome.

Example conversation · wording follows your approved script

Details extracted live

Illustrative conversations · every industry page has its own examples
How it works

Set up for you in three steps

You approve every word it is allowed to use before a single real customer hears it.

We learn your business

Your services, coverage, guide pricing, opening hours, FAQs and escalation contacts become one approved knowledge base — built from your website and a short call.

You test it privately

You get a private phone line and chat demo built around your business. Ask it difficult questions. Try to break it. Nothing goes live until you approve it.

Calls and chats go live

A simple divert on your existing number and a small snippet on your website. Every conversation becomes a structured summary sent to the right person.

Industries

Built around how your industry actually works

The questions a plumber’s customers ask are nothing like a GP’s patients. Avail-able is configured around your industry’s enquiries, urgency rules and boundaries.

Plumbers

Emergency leak → address & access → urgency flagged → on-call engineer contacted
See how it answers

Dental Practices

New-patient enquiry → treatment question answered → pain triaged to your rules → appointment requested
See how it answers

Estate & Letting Agents

Portal enquiry → listing identified → buying position captured → viewing arranged
See how it answers

Garages & Mechanics

Vehicle fault → registration & symptoms → technician note added → booking requested
See how it answers

Aesthetic Clinics

Treatment enquiry → approved FAQs answered → no medical advice → consultation requested
See how it answers

Electricians

Power fault → safety questions asked → urgency assessed → visit or callback captured
See how it answers
Explore all 24 industries Get a tailored demo for your business
Pricing

Simple monthly pricing. No call-volume surprises.

Every plan is set up for you, tested privately by you, and rolling monthly. Founding pricing while onboarding capacity is limited.

Avail-able Chat

Your website, answered 24/7
£149 /month
+ £299 one-time setup
  • AI receptionist on your website
  • Trained on your approved information
  • Lead capture with instant alerts
  • Monthly review and updates
Get a tailored demo
Most complete

Avail-able Complete

Calls and website chat together — one knowledge base answering everywhere
£379 /month
+ £499 one-time setup
  • Everything in Chat and Voice
  • One approved knowledge base for both
  • Every enquiry captured, typed or spoken
  • Priority support and change turnaround
Get a tailored demo

Avail-able Voice

Missed and out-of-hours calls, answered
£299 /month
+ £399 one-time setup
  • AI receptionist on your phone line
  • Your team answers first — divert on busy or no answer
  • Call summaries, transfers and urgent flags
  • Fair-use answered minutes included
Get a tailored demo
Tailored demo before you pay. You test it on a private line and chat first — then decide.
Rolling monthly. 30 days’ notice to cancel, no long contracts.
Fair-use minutes, no surprise bills. If your call volume approaches its allowance, we contact you and agree the right plan first.
Setup included in the one-time fee. We build the knowledge base, you approve it, we take it live.
Questions

Frequently asked questions

No. Most businesses run it behind their existing team, answering only when the line is busy, unanswered or closed. It can handle all first-response enquiries if that suits you better — the split is your choice.

It says your team will confirm, captures the enquirer's details and routes the enquiry to the right person. It never guesses and never invents information.

It works alongside your existing booking process: it can send your booking link or create structured booking requests for your team to confirm. Direct integrations may be available depending on your system — we confirm this honestly during setup.

Typically within a week. We build it from your website and a short call, you test it privately on a demo line and chat, and once you approve it a call divert and a website snippet take it live.

No. Your existing number stays. A standard divert sends calls to Avail-able on busy, no answer or after hours — or a separate number can be used if you prefer.

We build a tailored demo around your actual business information. You ring it, chat to it and try to break it before any commitment.

Ready when you are

See how Avail-able would answer for you.

A tailored demo built from your website and approved information — before you pay anything.

Get a tailored demo Try the receptionist