Eye-test and optical enquiries answered without a queue
Available helps customers choose the appropriate appointment request, answers approved questions about services and products, and escalates urgent eye concerns to your team.
Get a tailored demo See an example conversationRetail questions and clinical enquiries share the same phone line
Optical teams move constantly between examinations, dispensing and the front desk. Available handles routine questions and keeps urgent eye concerns visible.
Businesses find this page searching for optician call answering and eye test appointment enquiries — different words for the same problem: enquiries arriving faster than a busy team can answer them.
- Answers calls and website chat 24/7 in your tone of voice
- Answers approved questions about services, guide prices, hours and coverage
- Captures contact details and qualifies each enquiry
- Sends your booking link or creates structured booking requests
- Transfers important calls and sends summaries with urgent flags
The enquiries it handles for opticians
What a real enquiry looks like
Wording adapts to your business — this is a typical journey from first ring to structured summary. Nothing is booked or promised beyond the rules you approve.
Hear a sample callIt asks the questions your team would ask
Example qualification questions for opticians — the exact wording follows your services, policies and escalation rules.
Boundaries your business controls
Every rule below is configured and approved by you before launch — and anything outside its knowledge becomes a captured callback, never a guess.
- Sudden vision loss, flashes and floaters, or eye injuries trigger your approved urgent wording — directing to eye casualty or 111 — and are never booked as routine tests
- Never diagnoses, assesses suitability or gives clinical advice — those conversations belong to your team
- Urgent or symptom-led calls drop the routine flow and escalate to your staff immediately, with an urgent flag on the summary
- Answers only from the information you have approved; anything outside it becomes a callback, never a guess
Live within a week, without disruption
We learn the business
Your services, coverage, guide pricing, hours, FAQs, escalation contacts and preferred tone become one approved knowledge base.
You test it privately
A private demo line and chat built on your information. Your team asks the difficult questions and signs off the behaviour.
Calls and chats go live
A simple call divert and website snippet. Every conversation is summarised and sent to the people who need it.
Available works alongside your existing booking process and software: it can send booking links and create structured requests without a deep integration. Direct integrations may be available depending on your system — confirmed honestly during setup.
Get a tailored demo See pricingWhat opticians usually ask
No. It can sit behind your existing team and answer only when the line is busy, unanswered or closed. It can also handle all first-response enquiries if that suits your workflow.
Available can send booking links and structured requests without a deep integration. Direct availability and booking can be enabled where your calendar or business software provides suitable authorised access.
It says that your team will confirm, captures the caller or visitor details, and routes the enquiry. It does not invent answers.
Yes. It is trained on your approved services, pricing guidance, policies, coverage and tone. You test it privately and sign off before it handles live enquiries.
No. Your existing number can divert calls on busy, no answer or after hours. A separate campaign number can also be used when required.
A focused deployment can usually be prepared within about a week once your services, rules and escalation contacts have been supplied and approved.
See it handling your enquiries — before you pay anything
A tailored demo built from your website and approved information. Ring it, chat to it, try to break it.
Get a tailored demo